无障碍设施投诉程序

1. Disagreements regarding disability eligibility or accommodations.*
2. 不可接近的程序、事件或活动的不可接近性.
3. Harassment or discrimination on the basis of disability in any college program or 活动.
4. 在残疾情况下侵犯隐私.
5. Complaints of retaliation based on filing a prior complaint of disability discrimination 包括十大赌博正规平台在线.

*If the grievance is filed based on grading or grades, please follow the Aquinas Academic 申诉程序.

申诉程序

Students may file a grievance through an informal and/or formal process. 一般来说, students are encouraged to attempt an informal resolution before filing a formal complaint. However, this is not always the most appropriate action and students have the right 要求在任何时候作出正式决议. 本程序不取代 student’s right to pursue a remedy via the 民权办公室 (光学字符识别). 联系信息 有关光学字符识别的资料，请参阅下文.

非正式的决议

Students are encouraged to directly discuss the matter in person or in writing with 受关注的个人. If a resolution is not reached, a formal written complaint 可以存档.

正式投诉

1. If an informal meeting does not result in resolution, or if direct contact is not appropriate under the circumstances, the student should then report the concern to Dr. 克里斯汀DeWildt, 无障碍服务协调员, 十大赌博正规平台在线, Wege 中心103C，使用 ADA/504申诉表格. If the Director of 可及性服务 is involved in the concern(s), the student should file the complaint directly to the 学生发展主任. 导演 of 可及性服务 will investigate the complaint and provide the student with 15个日历日内书面通知决定.
2. The decision of the Director of 可及性服务 may be appealed by writing to 学生发展主任, 十大赌博正规平台在线, 富尔顿街1700号. E，密歇根州大急流城 49506, (616) 632-2439, within 15 calendar days of the student’s written receipt of 这个决定. The appeal will state reasons why 这个决定 should be changed, and 说明所寻求的变更. 院长将发出书面决定，以回应 the appeal no later than 15 calendar days after its filing.
3. The decision of the 学生发展主任 may be appealed in writing to Dr. Steve Germic, Provost and Dean of 教师 十大赌博正规平台在线, 富尔顿街1700号. E、学术 Building 115, Grand Rapids, Michigan 49506, (616) 632-2151, sag004@mdm56.net，在收到决定之日起15个日历日内. 上诉将说明原因 why the person believes 这个决定 should be changed and 说明所寻求的变更. The Provost will issue a written decision in response to the appeal no later than 申请后30个日历日. 教务长的决定是最终决定.

何时提出投诉

All complaints should be filed within 15 calendar days of the alleged incident, when 可能的.

要提交什么文件

投诉必须采用书面形式. 请使用这个链接， ADA/504学生申诉表. If an individual experiences difficulty using the form, please contact the Director 无障碍服务，电话:(616)632-2177.

何处提出投诉

The complaint shall be filed with the Director of 可及性服务 or if the complaint involves the Director of 可及性服务, it shall be filed with 教务长办公室. 使用链接， ADA/504学生申诉表, will automatically submit the grievance to both offices, however the Accessibility Services Director will be responsible for the primary 调查, unless the complaint is related to the Director of Accessibility, and/or if 这个决定 is being appealed.

调查

The 可及性服务 office shall promptly conduct a thorough and impartial 调查. While conducting the 调查, the Director of 可及性服务 may interview, consult with and/or request a written response to the issues raised in the grievance from any individual believed to have relevant information, including faculty, staff, students, and other individuals who may have knowledge of the incident.

After all relevant information has been reviewed, the Director of 可及性服务 will determine if the evidence substantiates the grievance, using the preponderance 证据标准.

The 可及性服务 Office will prepare and submit a final written report containing a summary of the 调查, written findings, determination of whether discrimination occurred, and a proposed resolution to the 学生发展主任 who will review 并同意这个决定. 最后的书面调查结果将提交给 student, the party whom the complaint is directed, and the 学生发展主任. A copy of this report will be kept in the student's file within 可及性服务 以及学生发展主任. 还应提供最后报告， as appropriate, to the college administrator whose authority will be needed to carry out changes or to determine whether any personnel action is appropriate.

民权办公室